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Consumer Information (CT6)
Member States use many activities, organisations and channels to inform and advise citizens and organisations about efficient energy usage and energy efficient investments, all of which may have an impact. Information and communication is a vital aspect of promoting energy efficiency according to the Energy Efficiency Directive. However, this needs to be done accurately, and often in dialogue with local and regional authorities, market actors and others. It is certainly not easy to inform in a way that citizens and companies understand and can then translate into action.
The Member States can learn from each other on how to empower consumers (both citizens and small companies) to make use of energy efficient technologies and to change their energy behaviour. How can we as Member States work with information, legislation, energy utilities (billing information), exemplary projects etc?
We also need professionals that are reliable and competent, if we want the market to move towards energy efficiency. Both providers of energy services and energy audits as well as installers of energy-related building elements have important roles to play. The aim is to sustain and make available qualification and/or certification schemes, training programmes and other incentives for these groups of professionals, in order to increase their credibility.
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