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Consumer Information

Member States use many activities, organisations and channels to inform and advise citizens and organisations about efficient energy usage and energy efficient investments, all of which may have an impact. Information and communication is a vital aspect of promoting energy efficiency according to the Energy Efficiency Directive. However, this needs to be done accurately, and often in dialogue with local and regional authorities, market actors and others. It is certainly not easy to inform in a way that citizens and companies understand and can then translate into action.

The Member States can learn from each other on how to empower consumers (both citizens and small companies) to make use of energy efficient technologies and to change their energy behaviour. How can we as Member States work with information, legislation, energy utilities (billing information), exemplary projects etc?

We also need professionals that are reliable and competent, if we want the market to move towards energy efficiency. Both providers of energy services and energy audits as well as installers of energy-related building elements have important roles to play. The aim is to sustain and make available qualification and/or certification schemes, training programmes and other incentives for these groups of professionals, in order to increase their credibility.

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Title Type Date
 Night walks - A good starting point - Lene Eckerberg 1 1477008000Oct 16
 Key results from the IEA work on policies for behavioural change in transport, buildings & industry - Sam Thomas 1 1477008000Oct 16
 A consumer perspective on the energy system after 2020 - Sweden 1 1477008000Oct 16
 Observatory of energy poverty - Greece 1 1470182400Aug 16
 Energy poverty. Understanding the problem - UK 1 1470182400Aug 16
 Pilot study of energy poverty - REACH - Croatia 1 1470182400Aug 16
 Challenges facing energy poverty - Italy 1 1470182400Aug 16
 Energy poverty study - Romania 1 1470182400Aug 16
 Experiences of policies for behavioural change - Anette Persson 1 1447282800Nov 15
 EEFIG report follow-up - European Commission 1 1445900400Oct 15
 Investment Plan for Europe - EIB 1 1445900400Oct 15
 Supporting climate-friendly investments by Swedish municipalities - Sweden 1 1445900400Oct 15
 Home retrofit & planning for the future - Ireland 1 1445814000Oct 15
 Article 17 of the Energy Efficiency Directive - European Commission 1 1445814000Oct 15
 Experiences on EED related financing - Information and dissemination - Finland 1 1445814000Oct 15
 Smart Meter Data Protection Issues and Functionalities - European Commission 1 1427752800Mar 15
 Enel Smart Info: Consumption data at hand - Italy 1 1427752800Mar 15
 The Implementation of Smart Meters - Malta 1 1427752800Mar 15
 Smart metering implementation programme - United Kingdom 1 1427752800Mar 15
 Smart Electric Lyon - France 1 1427752800Mar 15
 From Smart metering to Smart grids - Netherlands 1 1427752800Mar 15
 Smart metering and consumer engagement - Finland 1 1427752800Mar 15
 Monitoring of energy consumption - Slovakia 1 1427752800Mar 15
 Promotion of energy efficency in households by smart grid technologies - Latvia 1 1427752800Mar 15
 CA EPBD Dubrovnik meeting outcomes - Slovakia 1 1413842400Oct 14
 Example of a certification scheme RGE quality label - France 1 1413842400Oct 14
 MS Best practices - Slovakia 1 1413842400Oct 14
 Designing measures for behavioural change – Literature study 1 1396911600Apr 14
 Scaling Up EE through Behaviour Change - IEA 1 1396911600Apr 14
 Estimating the impact of soft measures - Ireland 1 1396389600Apr 14
 Measuring savings energy advice - Finland 1 1396389600Apr 14
 Tool to reduce consumption and infuse energy reflex to building managers - Belgium 1 1396389600Apr 14
 The UK smart metering programme consumer engagement - UK 1 1382914800Oct 13
 Energy efficiency improvement measures - Norway 1 1382914800Oct 13
 The smart meter deployment handbook - Sweden 1 1382914800Oct 13
 Supporting efficient use of energy by the National Fund for Environmental Protection and Water Management (NFEP&WM) - Poland 1 1382914800Oct 13
 MKB (SME) Green Deal - Netherlands 1 1382914800Oct 13
 The energy audit programme - Czech Republic 1 1365548400Apr 13
 Energy audit programme - Czech Republic 1 1365372000Apr 13
 Energy audit obligations - Portugal 1 1365372000Apr 13
 Energy audit obligations - Croatia 1 1365372000Apr 13
 Mandatory energy audits - Slovakia 1 1364940000Apr 13
 Communication energy efficiency with SMEs 1 1353456000Nov 12
 Experience Regarding Communication from Carried Out Energy Efficiency Projects in SMEs 1 1353456000Nov 12
 Energy Efficiency Award: Dena’s international best practice competition - Wulf Bittner 1 1353452400Nov 12
 Network for Energy Efficiency 1 1333321200Apr 12
 BESS Programme 1 1333321200Apr 12
 Knowledge Transfer of Energy Efficiency to SME Businesses in Ireland 1 1333321200Apr 12
 Endorsed Advice Services - UK 1 1327359600Jan 12
 Information Campaign - France 1 1327359600Jan 12
 Information Campaign - Croatia 1 1327359600Jan 12
 Public Adivice Example - Sweden 1 1327359600Jan 12
Title Type Date
 Consumer Energy Advice Activities - Finland 1 1327359600Jan 12
Title Type Date
 Core Theme Series Report - Consumer information programmes, January 2013 to October 2016 1 1490832000Mar 17
 Executive summary 6.8 - Energy consumers 1 1481587200Dec 16
 Night walks - A good starting point - Lene Eckerberg 1 1477008000Oct 16
 Key results from the IEA work on policies for behavioural change in transport, buildings & industry - Sam Thomas 1 1477008000Oct 16
 A consumer perspective on the energy system after 2020 - Sweden 1 1477008000Oct 16
 Executive Summary 6.7 - Energy poverty within the context of the EED 1 1457049600Mar 16
 Observatory of energy poverty - Greece 1 1470182400Aug 16
 Energy poverty. Understanding the problem - UK 1 1470182400Aug 16
 Pilot study of energy poverty - REACH - Croatia 1 1470182400Aug 16
 Challenges facing energy poverty - Italy 1 1470182400Aug 16
 Energy poverty study - Romania 1 1470182400Aug 16
 Executive Summary 6.6 - Art. 17 Information to banks and financial institutions 1 1449010800Dec 15
 Experiences of policies for behavioural change - Anette Persson 1 1447282800Nov 15
 EEFIG report follow-up - European Commission 1 1445900400Oct 15
 Investment Plan for Europe - EIB 1 1445900400Oct 15
 Supporting climate-friendly investments by Swedish municipalities - Sweden 1 1445900400Oct 15
 Home retrofit & planning for the future - Ireland 1 1445814000Oct 15
 Article 17 of the Energy Efficiency Directive - European Commission 1 1445814000Oct 15
 Experiences on EED related financing - Information and dissemination - Finland 1 1445814000Oct 15
 Core Theme Series Report - Consumer information programmes, January 2013 to March 2015 1 1441843200Sep 15
 Executive Summary 3.5/6.5 - Smart meters and consumer engagement 1 1430949600May 15
 Smart Meter Data Protection Issues and Functionalities - European Commission 1 1427752800Mar 15
 Enel Smart Info: Consumption data at hand - Italy 1 1427752800Mar 15
 The Implementation of Smart Meters - Malta 1 1427752800Mar 15
 Smart metering implementation programme - United Kingdom 1 1427752800Mar 15
 Smart Electric Lyon - France 1 1427752800Mar 15
 From Smart metering to Smart grids - Netherlands 1 1427752800Mar 15
 Smart metering and consumer engagement - Finland 1 1427752800Mar 15
 Monitoring of energy consumption - Slovakia 1 1427752800Mar 15
 Promotion of energy efficency in households by smart grid technologies - Latvia 1 1427752800Mar 15
 Executive summary 6.4 - Availability of qualification, accreditation and certification schemes 1 1416960000Nov 14
 CA EPBD Dubrovnik meeting outcomes - Slovakia 1 1413842400Oct 14
 Example of a certification scheme RGE quality label - France 1 1413842400Oct 14
 MS Best practices - Slovakia 1 1413842400Oct 14
 Customer-friendly Individual Heat Metering - Netherlands 1 1413763200Oct 14
 Core Theme Series Report - Consumer information programmes, January 2013 to May 2014 1 1410912000Sep 14
 Executive Summary 6.3 - Designing measures for behavioural change 1 1404424800Jul 14
 Designing measures for behavioural change – Literature study 1 1396911600Apr 14
 Scaling Up EE through Behaviour Change - IEA 1 1396911600Apr 14
 Estimating the impact of soft measures - Ireland 1 1396389600Apr 14
 Measuring savings energy advice - Finland 1 1396389600Apr 14
 Tool to reduce consumption and infuse energy reflex to building managers - Belgium 1 1396389600Apr 14
 Executive Summary 6.2 - Policies and national strategies to promote behavioural change 1 1390345200Jan 14
 The UK smart metering programme consumer engagement - UK 1 1382914800Oct 13
 Energy efficiency improvement measures - Norway 1 1382914800Oct 13
 The smart meter deployment handbook - Sweden 1 1382914800Oct 13
 Supporting efficient use of energy by the National Fund for Environmental Protection and Water Management (NFEP&WM) - Poland 1 1382914800Oct 13
 MKB (SME) Green Deal - Netherlands 1 1382914800Oct 13
 Executive summary 5.1/6.1 - Energy audits: obligations, minimum criteria and qualification, accreditation and certification schemes 1 1366675200Apr 13
 The energy audit programme - Czech Republic 1 1365548400Apr 13
 Energy audit programme - Czech Republic 1 1365372000Apr 13
 Energy audit obligations - Portugal 1 1365372000Apr 13
 Energy audit obligations - Croatia 1 1365372000Apr 13
 Mandatory energy audits - Slovakia 1 1364940000Apr 13
 Communication energy efficiency with SMEs 1 1353456000Nov 12
 Experience Regarding Communication from Carried Out Energy Efficiency Projects in SMEs 1 1353456000Nov 12
 Energy Efficiency Award: Dena’s international best practice competition - Wulf Bittner 1 1353452400Nov 12
 Information - Effective communication with SMEs on energy efficiency 1 1342476000Jul 12
 Consumer Information - Information campaign on energy management systems for SMEs - Austria 1 1340834400Jun 12
 Network for Energy Efficiency 1 1333321200Apr 12
 BESS Programme 1 1333321200Apr 12
 Knowledge Transfer of Energy Efficiency to SME Businesses in Ireland 1 1333321200Apr 12
 Information - The Importance of Trust When Advising Citizens 1 1329865200Feb 12
 Consumer Information - Energy efficiency information campaign - Croatia 1 1329087600Feb 12
 Consumer Information - Local energy advice - Sweden 1 1329087600Feb 12
 Consumer Energy Advice Activities - Finland 1 1327359600Jan 12
 Endorsed Advice Services - UK 1 1327359600Jan 12
 Information Campaign - France 1 1327359600Jan 12
 Information Campaign - Croatia 1 1327359600Jan 12
 Public Adivice Example - Sweden 1 1327359600Jan 12